I. General Provisions

I.1 Scope of Application

These General Terms and Conditions of Sale (hereinafter “GTC”) govern the conditions under which the company SAS UNKNOWN UNTITLED, hereinafter referred to as “UU Tiles”, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 823 569 645 with a share capital of 5,088 euros, and whose registered office is located at 20 RUE RAMPAL, 75019 PARIS, offers its Products for sale via its website: https://www.uutiles.com/.

I.2 Definitions

“Website”: the online sales website https://www.uutiles.com/

“Client”: any non-professional natural person who places an Order for Products via the Website for strictly personal use. The Client is a consumer within the meaning of the Consumer Code.

“Products”: all goods offered for sale by UU Tiles via the Website, including Samples.

“Order”: a set of Products ordered by the Client via the Website, which is the subject of the planned Sales Contract between UU Tiles and the Client.

“Contract”: the sales contract concluded between the Client and UU Tiles via the Website and governed by these GTC.

“Parties”: jointly designates the Client(s) and UU Tiles as Parties to the Contract.

“Delivery”: The process of sending and transporting the Order to the Client.

“Delivery Location”: the postal address provided by the Client during the purchase process, corresponding to the final geographic location for the handover of the Order by the Carrier to the Client.

“Delivery Period”: the period of time that elapses between the formation of the Contract and the date of Delivery or the first Delivery attempt of the Order.

“Delivery Costs”: all costs incurred to transport the Order to the Delivery address by any Carrier; these notably include all transport, delivery, and postage costs.

“Carrier”: the delivery service(s) offered on the Website for the transport of Orders.

“Sample”: a physical medium representative of one or more characteristics of the Products, sold by UU Tiles for informational purposes.

I.3 Acceptance of the GTC

The sale is conditional upon the Client’s acceptance of the GTC. The Client declares having read these GTC before validating the Order, and failure to accept them prevents the Client from placing an order on the Website.

The sale is subject to the provisions of the GTC in the version applicable on the day the Order is registered on the Website.

UU Tiles reserves the right to modify or update all or part of these GTC at any time and without prior notice. The Website communicates only the current version of the GTC and displays the date of the last revision at the head
of the GTC.

I.4 Formation of the Contract

The formation of the Contract is subject to the suspensive condition of UU Tiles receiving full payment of the Price from the Client.

The Contract is therefore formed on the day this condition is met, without the Parties needing to express their agreement again.

If full payment of the Price has not occurred within two (2) months following the registration of the Order on the Website (subject to any agreed payment schedules), then the condition is deemed to have failed, and the planned Contract is automatically null and void. Any sum possibly paid by the Client will then be reimbursed without penalty.

The deadlines and obligations provided for in these GTC take into account the time limit for meeting the suspensive condition.

II. Products

II.1 Product Characteristics

The essential characteristics and prices of the Products are displayed on the Website.

This information is intended to inform the Client in their search and choice. However, the Client remains solely responsible for the purchase of a Product.
The Products are made using artisanal methods and natural raw materials. The Client is expressly informed and accepts that these processes justify variations in size, shape, color, or texture between copies of the same Product.

II.2 Product Illustrations

The images of the Products displayed on the Website are published for illustrative purposes and have no contractual value. In this respect, the Client is informed that the Order relates only to the Product or Sample as such, to the exclusion of any staging of any nature whatsoever on the Website.

Only the written description of the Product and the technical characteristics as mentioned and downloadable on the Website have contractual value.

II.3 Modification and Availability of Products

At any time and without prior notice, UU Tiles may limit or cease the sale of a Product and modify one of the characteristics of a Product, provided that this does not affect Orders already validated.

If one or more Product(s) ordered prove to be unavailable, the Order is entirely canceled, the Client will be fully reimbursed for the price of the canceled Order, and the Client is invited to place a new Order if they wish. Products placed in the shopping cart are not reserved and may be purchased by other internet users.

II. 4 Samples

UU Tiles may offer Samples for sale.

The Client is reminded that Samples have no contractual value due to the inherent particularities of the materials and manufacturing techniques, which may lead to differences in appearance between Samples of the same
Product.

The Delivery Costs for Samples are borne by the Client.

III. Order

III. 1. Order Shipment Policy

The Products offered for sale are delivered within the territory supported by the Carrier. The ordered Products are delivered by the Carrier to the address indicated by the Client when placing the Order. In this respect, the Client is advised to verify the information they have provided prior to confirming their
Order.

UU Tiles cannot be held responsible in case of difficulty related to incomplete or erroneous information regarding the address provided by the Client when placing the Order.

The delivery date or period, whether fixed or estimated, is communicated to the Client during the Order validation process. These schedules are not mandatory and are not determinative of the Client’s will.

III. 2 Order Receipt

The Client undertakes to verify the condition of the Order upon its handover by the Carrier at the designated Delivery Location.
More specifically, the Client checks:

• the number of packages delivered
• that the packages and their packaging are not damaged

It is the Client’s responsibility to issue the reservations and claims they deem necessary, or even to refuse the package(s). Said reservations must be addressed to the Carrier upon receipt. They must specify the type of
difficulty encountered and the number(s) of the package(s) concerned. Imprecise formulations such as “subject to unpacking” or “subject to verification” are void.

In principle, the unloading of the Order by the Carrier takes place on the public road in front of the indicated address.

III.3 Limitation of Orders

In accordance with Article L121-11 of the Consumer Code, UU Tiles reserves the right to refuse the Order if it is abnormal, placed in bad faith, or for any other legitimate reason, and particularly when there is a dispute with
the Client concerning the payment of a previous order.

UU Tiles is free to implement a minimum order quantity (MOQ).

IV. Price and Payment

IV.1 Price

The price of the Order includes:

• The price of the Product
• The Delivery Costs

The prices of the Products are indicated inclusive of all taxes on the Website, in euros, and include VAT.

The prices applied are those appearing on the Website at the time the Order is registered.

The prices of the Products displayed on the Website do not include Delivery Costs, which are added to the total price of the Order during the ordering process before validation.

In the event that the price of a Product contains an error (incorrect price, typographical error, etc.) and a purchase occurred before UU Tiles had time to correct this error, the Order will be canceled and the Client reimbursed up to the price actually paid. Finally, the Client is invited to place a new Order if they wish.
The prices of the Products may be modified at any time and without prior notice, provided that these modifications do not affect Orders already validated.
When the price cannot reasonably be calculated in advance due to the nature of the Products ordered, UU Tiles provides the method for calculating the price and, if applicable, all Delivery Costs and all other potential costs.

In this scenario, any additional costs that cannot reasonably be calculated in advance are payable to UU Tiles.

Delivery Costs depend on the delivery method and the Delivery Location chosen by the Client.

IV.2 Payment

The Client is required to pay the price of the Products, including applicable VAT, sales taxes and other taxes, the cost of any additional service ordered (for example, additional fees for the ordering of personalized Products), and all Delivery Costs associated with the Order. UU Tiles offers different payment methods.

The Client is free to choose the payment method they deem
appropriate. Where applicable, the Client must accept the general terms and conditions of the payment service provider. UU Tiles cannot be held responsible for the general terms and conditions of sale or service of these
payment service providers.

The Client is responsible for any fees applied, if any, by the card issuer, bank, or any other payment institution following the processing of their payment.
Payment for the Order is debited before its shipment.

In case of default of payment, UU Tiles is entitled to suspend the preparation or shipment of the Order until full payment of the price.

An electronic invoice is issued based on the information the Client provided during the Order. No modification of the electronic invoice is possible once it has been issued.

Once the price of the Order has been paid by the Client, the Client will receive an email confirmation of their Order including a copy of these GTC accepted by the Client at the time of validation of their Order.

V. Transfer of Risks and Retention of Title

UU Tiles reserves ownership of the Products until full payment of the price.

UU Tiles notifies the Client by any written means, particularly by email, of the implementation of the retention of title and identifies the Order or Products concerned.

The implementation of the retention of title results in the non-delivery of the Products by UU Tiles or their return by the Client. When the return of intact Products proves impossible, the Client is liable for financial compensation equivalent to the unpaid balance and the costs incurred under this article.

The risks concerning the Products (loss, damage, etc.) are transferred to the Client upon delivery, i.e., at the moment when the Client (or any third party they have designated) takes physical possession of the Products
subject to the Order.

When the Client entrusts the Order to a carrier other than those offered by UU Tiles, the risk of loss or damage to the goods is transferred to the Client upon handover of the goods to the carrier they have chosen.

VI. Unilateral Termination

The Contract may be terminated for the following legitimate reasons:

• Failure of full payment
• Failure of supply, stock shortage, or increase in raw material prices occurring after the Order
• Definitive or temporary cessation of manufacturing by UU Tiles

In these scenarios, a prior formal notice, sent by any written means conferring a certain date, informs the Client of the period granted to them to fulfill their commitment and that failing this, the Contract will be terminated.

In the absence of performance within the fixed period, UU Tiles informs the Client, by any written means conferring a certain date, of the cancellation of the Order and the termination of the Contract.

VII. Breakage Rate Reserve

Given their nature, the Products are likely to be damaged during transport.
The Client acknowledges and accepts a maximum breakage rate of 5% (i.e., 5 tiles per 2m²) of the total Order, without this being able to give rise to a claim, replacement, or compensation.

Any claim related to the breakage rate must be made in writing at the time of receipt of the Order. The claim must make it possible to determine the quantity of damaged Products; to facilitate this process, it is recommended that it be accompanied by dated photographs of the damaged Products.

UU Tiles is not responsible for breakage occurring after the receipt of the Order, particularly during the installation of the Products.

In case of breakage exceeding the accepted rate, the Client is only reimbursed for the portion corresponding to the percentage of Products damaged beyond 5%.

VIII. Right of Withdrawal

In accordance with Article L 221-18 of the Consumer Code, the Client has a period of 14 (fourteen) days to exercise their right of withdrawal from the Contract. They do not have to provide a reason for this withdrawal.

This withdrawal period begins to run from the day the Client takes physical possession of the Product(s).

We draw your attention to the following terms:

• The day the Product is received is not counted in the 14-day period
• The period begins to run at the start of the first hour of the first day and ends at the expiration of the last hour of the last day of the period

If this period expires on a Saturday, Sunday, or a public holiday or non-working day, it is extended until the next working day The Client must return the Product(s) within 14 (fourteen) days following the decision to withdraw.

Failing this, UU Tiles will be entitled to refuse the returned Products, and the decision to withdraw is deemed abandoned.

The right of withdrawal is exercised by sending the following form or an unambiguous written request mandatorily mentioning (name, first name, email, telephone, Order number) by registered mail or email to the
address:
contact@uutiles.com, within the aforementioned 14-day period, to the following

address: SAS UNKNOWN UNTITLED, 20 RUE RAMPAL, 75019 PARIS FRANCE.
I, the undersigned………………………
Hereby notify my intention to withdraw from the contract for the sale of the Products specified below:
Order No. ………………
Ordered on …………………
Received on …………….
Name(s) of consumer(s):………………………….
Email address(es) of consumer(s): …………………….
Address(es) of consumer(s):…………………….
Date…………….
Attachment: copy of the invoice, emails, or any other document allowing the Order to be identified.
Signature ………….

In case of withdrawal, the Client fully bears the costs of returning the Products, including when, due to their nature, they cannot normally be returned by post.
Since the Contract was concluded remotely, the provisions relating to the return of Products for off-premises contracts are excluded.

The Client is reimbursed for the full price of the Order, including the price of the Products and Delivery Costs.

Any additional costs resulting from choosing a delivery method more expensive than the initial delivery method are not reimbursed.

A Client who benefited from a price reduction is reimbursed up to the price actually paid during the Order that is subject to withdrawal. Vouchers, promotional codes, or reductions of any nature whatsoever are therefore
non-refundable.

The reimbursement for the products occurs within 14 days from the day UU Tiles receives the entirety of the Order concerned. The reimbursement is made according to the initial payment method used by the Client.

The right of withdrawal is excluded, in accordance with Article L221-28 of the Consumer Code, in the following

cases:

• the Product(s) have been designed according to the Client’s specifications
• the Product(s) contain materials whose price depends on fluctuations in the financial market beyond the
• control of UU Tiles and likely to occur during the withdrawal period
• the Product(s) are inseparably mixed with other items of the same nature
• the Products delivered outside the territory of the European Union

IX. Legal Guarantees

In accordance with legal provisions, UU Tiles is liable for defects in conformity of the Products with the Contract under the conditions provided for in articles L.217-3 et seq. of the Consumer Code and for hidden defects of the Products sold under the conditions provided for in articles 1641 et seq. and 2232 of the Civil Code.

These legal guarantees apply independently of any commercial guarantee that may be offered.

IX.1 Legal Guarantee of Conformity

The seller delivers goods that comply with the contract and is liable for defects in conformity existing at the time of delivery. The seller is also liable for defects in conformity existing at the time of delivery of the goods, within the meaning of Article L. 216-1, which appear within a period of two years from said delivery. The seller is also liable within the same period for defects resulting from the packaging, assembly instructions, or installation when the latter was the seller’s responsibility under the contract or was carried out under their responsibility.

The starting point for the consumer’s limitation period for action is the day the consumer becomes aware of the lack of conformity (Article L217-3 of the Consumer Code).

The goods comply with the contract if they are suitable for the use usually expected of goods of the same type;

if applicable, if they possess the qualities that the seller presented to the consumer in the form of a sample or model before the conclusion of the contract; if they are delivered with all accessories, including packaging, and
installation instructions that the consumer can legitimately expect; if they correspond to the quantity, quality, and other characteristics, including in terms of durability, functionality, compatibility, and safety, of goods of the
same type (Article L217-5 of the Consumer Code).

Defects in conformity that appear within a period of twenty-four months from the delivery of the goods, including goods containing digital elements, are, unless proven otherwise, presumed to exist at the time of
delivery, unless this presumption is incompatible with the nature of the goods or the defect invoked (Article
L217-7 of the Consumer Code).
IX.2 Guarantee against Hidden Defects
Article 1641 of the Civil Code: The seller is bound by the guarantee on account of hidden defects in the sold
item which render it unfit for the use for which it was intended, or which so diminish that use that the buyer
would not have acquired it, or would have given only a lower price for it, had they known of them.
Article 1648, paragraph 1, of the Civil Code: The action resulting from redhibitory defects must be brought by
the buyer within two years from the discovery of the defect.

IX.3 Implementation of Guarantees by the Client

If the Client wishes to implement a legal guarantee, they are invited to contact
Customer Service immediately:

• by email: contact@uutiles.com
• by mail: SAS UNKNOWN UNTITLED, 20 RUE RAMPAL, 75019 PARIS FRANCE
• by phone: +33 (9) 78 80 56 06

The Client must formulate a request for repair, replacement, complement, or return of a Product, depending on the legal guarantee they are invoking.

The transport costs related to the return and re-shipment of the Products under this article are borne by UU Tiles.

IX. 4 Exclusions of Guarantees

It is specified that, without this list being exhaustive, the following are not considered defects or hidden defects:

any damage caused by intensive use or misuse by the Client; non-compliance with maintenance and/or cleaning instructions. Similarly, variations in size, color, or texture, and natural or manufacturing marks on the Product do not constitute defects or vices.

X. Guarantee of Authenticity and Intellectual Property

UU Tiles guarantees the authenticity of all Products sold via the Website.
The intellectual and intangible property rights attached to the Products, the trademarks used on the Products, the accompanying accessories and packaging, registered or not, as well as all photographs, illustrations, images
related to the Products, trade names or signs, domain names, and URLs are and remain the exclusive property of SAS Unknown, Untitled, and are protected by applicable laws relating to copyright, trademark law, or other intellectual property laws.

The sale of Products is in no way accompanied by the assignment or license of intellectual property rights on said Products.

XI. Personal Data

Within the framework of the Contract, UU Tiles processes the Client’s personal data, in its capacity as data controller.

In accordance with the provisions of the Law on “Data Processing and Liberties” (Loi “Informatique et Libertés”)

No. 78-17 of January 6, 1978, as amended by Law No. 2016-1321 of October 7, 2016, for a Digital Republic, and the General Data Protection Regulation (GDPR) of April 27, 2016, the client has a right of access,
modification, portability, opposition, a right to be forgotten, deletion, and a right to the limitation of the processing of their data. The Client has the right to lodge a complaint with the CNIL online or by mail to the
following address: 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 or via the website: www.cnil.fr.

To exercise the rights listed above or for any question related to the processing of their personal data, the Client must address their request:

• by email: contact@uutiles.com
• by mail: SAS Unknown Untitled, 20 RUE RAMPAL, 75019 PARIS FRANCE

For more information concerning UU Tiles’ personal data policy:

https://uutiles.com/legal/privacy-policy

XII. Force Majeure

UU Tiles shall not be held liable for a failure, even partial, or a delay in the performance of its contractual obligations resulting from the occurrence of a case of force majeure as defined by Article 1218 of the Civil Code.

UU Tiles undertakes to make its best efforts to inform the Client of the occurrence of a case of force majeure, particularly via the Website.

In the event of force majeure, UU Tiles will immediately notify the Client of its occurrence. If the case of force majeure or the irresistible external event lasts for more than one (1) month, the Contract may be terminated upon written notification sent by UU Tiles to the Client.

XIII. Applicable Law and Dispute Resolution

These GTC are governed and interpreted in accordance with French law.
Failing an amicable agreement with UU Tiles Customer Service, the Client may:

access the European online dispute resolution platform provided by the European Commission and available at the following address: http://ec.europa.eu/odr, with a view to out-of-court resolution of
consumer disputes submit the dispute to the consumer mediator of the Paris Mediation and Arbitration Center (CMAP), via the form available on the CMAP website (www.mediateur-conso.fr), or by email (consommation@cmap.fr), or by mail (CMAP – Service Médiation de la consommation, 39 avenue Franklin D. Roosevelt – 75008 Paris France). As a reminder, any request must contain the following elements to be processed quickly by the CMAP: postal and telephone contact details and email address, as well as the name and address of the establishment concerned, a brief statement of the facts, and proof of prior contact with Customer Service.

Recourse to mediation is only possible on the condition that the complaint has not been previously examined by a judge or another mediator. To facilitate the processing of a complaint, it is recommended to only contact a
single mediation service.

In the absence of agreement between the Parties, the dispute may be brought before the competent court of the defendant’s or the consumer’s domicile.
These stipulations do not apply to disputes between professionals.
Finally, any dispute related to Sales Contracts concluded via the Website is subject to the French courts, which have sole jurisdiction to hear them, unless otherwise provided by law which would refer to the mandatory
jurisdiction of another court.

XIV. Contact Us

Via the Website: https://www.uutiles.com/
By email: contact@uutiles.com
By mail: SAS UNKNOWN UNTITLED,
By telephone : +33 (9) 78 80 56 06

• 20 RUE RAMPAL, 75019 PARIS FRANCE